Non-Emergencies:

For routine maintenance matters, kindly send your written request to .

Emergencies:

In case of an emergency, please contact our office promptly at 210-568-7668, available 24/7. Following the call, ensure to provide written confirmation via email. Please include your property address, a detailed description of the repair needed, and a reliable contact phone number.

For police or fire emergencies, dial 911 before reaching out to us.

While not exhaustive, the following scenarios are commonly considered maintenance emergencies, affecting the physical health or safety of tenants:

• Blocked main sewer line

• Burst pipe causing water leakage into the property

• Security breach due to a broken entryway

Please note that issues related to AC and heating are not categorized as emergencies.

Residents are responsible for repair costs resulting from resident damage, as defined by the Texas Property Code. Ensure attendance to all service appointments to avoid charges for missed calls.

Before installing satellite TV, it's essential to seek written approval from the property manager. While satellite installation is generally permitted, it's important to note that mounting on the roof or the side of the house is not allowed. Similarly, for cable installation, running wires through exterior walls is prohibited. Residents are responsible for any installation costs and ensuring that the property is restored to its original condition afterward.

If you wish to install additional telephone lines, written permission from the property manager is required. It's important to refrain from running any lines through exterior walls of the home. All expenses associated with installing extra phone lines, including any restoration costs, fall under the responsibility of the resident.

Refer to Paragraph 14 of your lease agreement for detailed information. While prior notice isn't mandatory, we strive to communicate any necessary entry into the property via phone, text, or email. A mid-lease property condition assessment will be conducted, with advance written notice provided.

If circumstances necessitate early lease termination, promptly notify us at . Approval depends on valid reasons outlined in the lease agreement. Replacement tenant referrals are welcome if early termination is permitted.

Unfortunately, transferring your lease to someone else isn't permissible without prior approval. Any individual intending to lease the property must undergo the standard application process and receive approval before assuming the lease.

According to your rental agreement, carpets must be professionally cleaned by an approved vendor upon move-out. Renters are not permitted to rent a steam cleaner and clean the carpets themselves. Ensure that you provide a copy of the invoice from the professional cleaning service when vacating the property.

Typically, acquiring a pet after moving in isn't allowed. For further details regarding our pet policy, please reach out to our administrative coordinator at or call us at .

To initiate the process of vacating the property, your written notice must be received in our office no later than 45 days before your lease end date.

In the event that your roommate moves out, you are required to submit a written notice to the Resident Coordinator. Both tenants remain jointly responsible for ensuring rent payments are made. Prior written consent from the property manager is necessary to substitute a roommate. Any prospective roommate must complete the application process and provide supporting documentation as per the Tenant Selection Criteria.

Security deposits are collected as a security measure for the property. Refunds to departing roommates are managed by the remaining tenant(s). Individual refunds for a portion of the security deposit are not provided.

Rent payments are due on the first of each month. If payment is not received by the end of the day on the 3rd, a late notice will be issued. Failure to bring the account current by the 5th necessitates the issuance of a 3-day notice, marking the initial step in the eviction process. However, receiving this notice does not guarantee eviction; it's a procedural requirement that we must adhere to.

We enforce late charges uniformly in compliance with Fair Housing laws. While we appreciate your timely rent payments and care for the property, we are unable to waive late charges as we are obligated to treat all residents equally.